Privacy Policy

1. Introduction

B Mobile SH.P.K ("we", "our", or "us") operates a customer support system using the WhatsApp Business Platform provided by Meta.

This Privacy Policy explains how we collect, use, and store information when customers communicate with us via WhatsApp.

2. Information We Collect

When you contact us through WhatsApp, we may collect:

• Your phone number
• Your WhatsApp profile name (if available)
• Messages you send to us
• Any information you voluntarily provide in your messages

3. Purpose of Data Collection

We collect and process this information solely for:

• Providing customer support
• Responding to inquiries
• Assisting with product or service-related issues
• Improving our support services

4. Data Storage and Retention

Customer messages may be stored securely in our internal systems for record-keeping and support purposes.

We retain data only as long as necessary to provide support or comply with legal obligations.

5. Data Sharing

We do not sell, rent, or trade personal information to third parties.

Messages are processed through the WhatsApp Business Platform operated by Meta Platforms, Inc., in accordance with their privacy policies.

6. Data Security

We implement reasonable technical and organizational measures to protect stored data from unauthorized access, alteration, disclosure, or destruction.

7. User Data Deletion

If you wish to request deletion of your data, you may contact us at:

bmobile2750@gmail.com

Please include your phone number used to contact us via WhatsApp. We will process deletion requests within a reasonable timeframe.

8. Contact Information

If you have any questions regarding this Privacy Policy, please contact: