B Mobile SH.P.K
Effective Date: February 20, 2026
B Mobile SH.P.K ("we", "our", or "us") operates a customer support system using the WhatsApp Business Platform provided by Meta.
This Privacy Policy explains how we collect, use, and store information when customers communicate with us via WhatsApp.
When you contact us through WhatsApp, we may collect:
We collect and process this information solely for:
Customer messages may be stored securely in our internal systems for record-keeping and support purposes.
We retain data only as long as necessary to provide support or comply with legal obligations.
We do not sell, rent, or trade personal information to third parties.
Messages are processed through the WhatsApp Business Platform operated by Meta Platforms, Inc., in accordance with their privacy policies.
We implement reasonable technical and organizational measures to protect stored data from unauthorized access, alteration, disclosure, or destruction.
If you wish to request deletion of your data, you may contact us at:
Please include your phone number used to contact us via WhatsApp. We will process deletion requests within a reasonable timeframe.
If you have any questions regarding this Privacy Policy, please contact:
B Mobile SH.P.K
Hoxhe Jonuzi, nr. 128, Viti, Kosovo
B Mobile SH.P.K, 61000 Viti, Rr.Hoxhë Jonuzi, objekti nr.128
E Hënë - E Shtune: 09:00 - 19:00
E Diel: Mbyllur